F.A.Q

Will I receive a certificate after completing the course?
Yes, after completing 100% of the course content, you will receive a certificate of course completion. The certificate will be sent to the email address registered in your account.

Is the certificate approved by government agencies?
No, the certificate is not approved by government agencies.

Can I get a refund for the course fees?
Yes, you can get a refund for the course fees if you cancel before the course date by at least 24 hours.

Can I ask questions to the instructor?
Yes, after purchasing the course, you will be able to ask questions to the instructor. You can write your question in text or ask it directly through audio during the course.

Are the lessons live or recorded?
The lessons are live and delivered through a live feed.

How do I start watching the course after purchase?
You will receive an email confirmation of your course registration, along with a Zoom meeting URL to access the course.

What is the process for course registration?
To register for a course, you need to add it to your shopping cart, fill in the required information, and proceed to the payment stage. Please note that once you have paid for the course, you cannot cancel it.

What payment methods are available on HobbyHive?
HobbyHive offers several payment methods, such as:
credit card payments (e.g., Visa or Mastercard)
payments through electronic payment services (e.g., PayPal).

Are there any additional fees for specific payment methods?
No, there are no additional fees for specific payment methods.

Does the HobbyHive offer shipping to locations outside Saudi Arabia?
No, shipping is only available within Saudi Arabia.

Is shipping and delivery offered free of charge within Saudi Arabia?
Yes, shipping and delivery are provided free of charge within Saudi Arabia.

What shipping service provider do you use for your shipments?
We use Aramex for shipping.

Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking number. You can use this tracking number to monitor the progress of your shipment on the Aramex website or through their mobile app.

What is the estimated delivery time for shipping?
The estimated delivery time is 5-7 days.

Who is responsible for the shipping company in terms of any delay in the delivery date or damage during the shipping process?
The shipping company is responsible for any delay in the delivery date or damage that occurs during the shipping process. The HoppyHive does not bear responsibility for such incidents.

What are the terms of return and exchange?
Products must be in their original and good condition and must be returned within 14 days of purchase. Offered items can be returned if they are still in their original condition; otherwise, their price will be deducted.

Are there any products that are not returnable or exchangeable?
Yes, there may be some products that cannot be returned or exchanged for specific reasons. These products may include used items, products from a talent exhibition, products that cannot be reused once the packaging is opened, or devices damaged due to misuse.